Terms & Conditions

This is the most boring page on our site, but it’s a necessary evil!

Welcome to the Harrow & Green terms and conditions for use. Please read through them carefully before placing your order. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team  using the "Contact Us" link at the bottom of the page.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Delivery & Returns

1.Delivery charges and estimated timescales are specified in the 'Delivery Details' section on the site.

2.As many of the products we create are customised for the specific customer, only faulty goods can be returned. Goods must be returned within 14 days of receipt for an exchange or refund. Please refer to the 'Returns Policy' section for full returns information.

3.Refunds will only be made to the original credit/debit card.

Consumer Protection Regulations

4.You have the right to cancel a contract, but as Harrow & Green produce customised items specific to the customer, there must be a valid reason for the cancellation, and if items have been produced prior to the cancellation then a charge may still be incurred.

5.If you wish to cancel a contract, please write or e-mail us clearly stating your full details, invoice number and cancellation instructions. To cancel the contract, you must give us notice within seven working days starting from the day after you take delivery of the order.

6.Once you have cancelled the contract, you have a legal "duty of care" to take good care of the goods. You must return the goods to us at your expense to the address below - we would advise that you use a recorded delivery service for small items and an insured courier service for larger items. Please mark all parcels clearly with your returns number.

7.The full regulations can be viewed at http://www.hmso.gov.uk/si/si2000/20002334.htm

Product information

8.We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

9.All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.

10.We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions. An order is considered confirmed only after it has been despatched to the customer.

11.Prices are subject to change without notice. Prices are inclusive of VAT.

12.Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you via e-mail as soon as possible.

Purchase of Products

13.When you place an order request on our website we shall e-mail you an acknowledgement of your intended order. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

14.We reserve the right to refuse an order. Non-acceptance of any order may result from one of the following:

- The product ordered being unavailable from stock.

- Our inability to obtain authorisation of payment.

- The identification of an error within the production information (including price).

15.If there are any problems with your order we shall contact you via phone or e-mail. We reserve the right to reject any offer to purchase by you at any time.

16.The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. Your statutory rights are not affected.

17.We will take all reasonable care, in so far as in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

18.Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been despatched we shall collect the item from you free of charge.

Payment Details

19.Payment can be made by any method specified in the Order Form. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

20.All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.

21.All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

22.The payment charge is made at the point the order is dispatched.

General Info

23.Harrow & Green shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

24.All rights, including copyright, in this website are owned by or licensed to Harrow & Green. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Harrow & Green.

25.Harrow & Green has taken every care in the preparation of the content of this website. To the extent permitted by applicable law, 'brand' disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

26.Certain (hypertext) links in this site will lead to websites, which are not under the control of Harrow & Green. When you activate any of these you will leave the Harrow & Green website and Harrow & Green have no control over and will accept no responsibility or liability in respect of the material on any website, which is not under the control of Harrow & Green.

27.These exclusions of liability shall not apply to any damages arising from death or personal injury caused by the negligence of Harrow & Green or any of its employees or agents.

28.These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Privacy Statement

29.At Harrow & Green we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will immediately notify you by updating this statement on our web site.

What information do we collect?

30.We ask for your name, telephone number, home address, email address, delivery address, and payment method details when a purchase is made on our site. We may obtain information about Web site usage to help us develop our website.

What will the data be used for?

31.Data will be used to help us process your order and to notify you about important functionality changes.

Customer Feedback

32. By using our website, you consent to the information you give us being processed for any of the purposes we have explained above. If you have any comments, queries or complaints relating to our privacy policy please use the "Contact Us" link at the bottom of the page.